Privacy Policy

Raffles Services Group

At Raffles Services Group, we respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services or visit our website.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, and other information you provide when you contact us or request our services.
• Payment Information: When processing payments for services.
• Website Usage Data: Information collected via cookies and analytics tools, including IP addresses, browser types, and pages visited.

2. How We Use Your Information

We use your information to:

• Provide and manage our cleaning services.
• Process payments and issue invoices.
• Respond to enquiries and provide customer support.
• Improve our website and service offerings.
• Comply with legal obligations.

3. Disclosure of Information

We do not sell or trade your personal information. We may disclose information to:

• Our employees, contractors, and service providers who assist in delivering our services.
• Third-party platforms for payment processing.
• Legal or regulatory authorities when required by law.

4. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, or loss. While we strive to protect your information, we cannot guarantee complete security.

5. Access and Correction

You have the right to request access to or correction of your personal information. Please contact us using the details below to make a request.

6. Cookies and Analytics

We use cookies to enhance your experience on our website. You can modify your browser settings to refuse cookies, but this may affect website functionality.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date.

8. Contact Us

If you have any questions or requests regarding your personal information, please contact us:

• Email: info@rafflesservices.com.au