Raffles Services Group
These Terms and Conditions (“Terms”) govern your use of Raffles Services Group’s services and website. By engaging our services or accessing our website, you agree to be bound by these Terms.
1. Services
- Raffles Services Group provides residential, commercial, and specialised cleaning services across Australia.
- All bookings are subject to availability and confirmation.
- Prices may vary depending on the scope of work, property size, and specific requirements.
2. Bookings and Payments
- Bookings can be made via phone, email, or online form.
- Payment is required upon completion of services unless otherwise agreed.
- We accept payment via bank transfer, credit card, or approved payment platforms.
- Cancellations must be made at least 24 hours prior to the scheduled appointment to avoid a cancellation fee.
3. Customer Responsibilities
- Customers must provide safe and reasonable access to the premises.
- Customers must notify us of any hazards, risks, or fragile items prior to the service.
- Valuable and personal items should be safely stored prior to cleaning.
4. Liability
- While all care is taken, Raffles Services Group is not liable for pre-existing damage, wear and tear, or items of significant value left unsecured.
- We hold appropriate insurance to cover incidents directly caused by our negligence.
5. Satisfaction Guarantee
- If you are dissatisfied with any aspect of our service, please notify us within 24 hours so we can address your concerns.
6. Changes and Cancellations
- We reserve the right to reschedule or cancel appointments due to unforeseen circumstances (e.g., illness, weather events).
- Customers may reschedule bookings with at least 24 hours’ notice.
7. Website Use
- The content on our website is for general information only and may change without notice.
- Unauthorised use of our website content may give rise to a claim for damages.
8. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts in Victoria.
9. Contact Us
For any enquiries regarding these Terms, please contact us:
- Email: info@rafflesservices.com.au
By engaging with Raffles Services Group, you acknowledge that you have read, understood, and agree to these Terms and Conditions.